Terms & Conditions
Last updated: 25 September 2026
1. About Restore & Perform
Restore & Perform is a trading name of RESTORE AND PERFORM WELLNESS LTD, registered in England and Wales under company number 17460851.
Registered office:
6 Mayfields Close
Barnhill
HA9 9PP
Telephone: 07815 709359
Email: info@restoreandperform.fit
2. Services
Restore & Perform currently provides:
- Sports Massage
- Deep Tissue Massage
- Personal Training
- Assisted Stretching
Services are provided according to the information and description shown on the website and booking system at the time of booking.
We may change, add or remove services from time to time.
3. Booking an appointment
Appointments can be booked through our online booking system.
When making a booking, you must provide accurate information and ensure that the service selected is appropriate to your needs as far as you are reasonably able to determine.
A booking is considered confirmed once you have received confirmation through the booking system or from Restore & Perform.
We reserve the right to contact you if further information is required before confirming or providing an appointment.
4. Client information
Before treatment or training, you may be asked to complete a consultation or health questionnaire.
You are responsible for providing accurate and complete information relevant to your health, injuries, medication, activity and circumstances.
You should tell us about any relevant change in your health or circumstances before a session.
5. Suitability of services
Restore & Perform provides sports massage, deep tissue massage, personal training and assisted stretching.
These services are not medical diagnosis or medical treatment and do not replace advice from a doctor, physiotherapist or other appropriately qualified healthcare professional.
We may decline, modify or stop a session if we reasonably consider that the service is not appropriate or safe in the circumstances.
Where appropriate, we may recommend that you seek advice from a suitably qualified healthcare professional.
6. Personal training
Personal training sessions are tailored according to the information you provide, your goals and your ability at the time of the session.
You should inform us of any relevant health condition, injury, medication or other circumstance that may affect your ability to exercise safely.
You should follow reasonable instructions provided during training and inform us immediately if you experience unusual pain, dizziness, difficulty breathing or another concerning symptom.
7. Massage and assisted stretching
Massage and assisted stretching will be adapted according to your circumstances and the information you provide.
You may request that a particular technique or area is avoided.
You may stop a session at any time.
Appropriate professional boundaries, privacy and dignity will be maintained throughout treatment.
8. Prices and payment
Prices are displayed on the website and/or booking system.
Unless otherwise stated, prices are the prices applicable at the time of booking.
RESTORE AND PERFORM WELLNESS LTD is currently not VAT registered. No VAT is currently added to the published prices.
Payment methods available for an appointment will be shown during the booking process.
9. Promotional offers and packages
Any promotional offer or package will be subject to the specific terms stated at the time of purchase.
Where a package has an expiry date or restrictions, these will be clearly communicated before purchase.
Promotional offers cannot normally be combined unless expressly stated.
10. Client responsibility
You are responsible for:
- Providing accurate information;
- Disclosing relevant health information;
- Following reasonable instructions;
- Informing us of any change in circumstances;
- Arriving appropriately prepared for your appointment; and
- Treating staff, contractors and other clients respectfully.
11. Arrival and lateness
Appointments are scheduled for a specific duration.
If you arrive late, the appointment will normally still finish at the scheduled time.
This may reduce the amount of time available for your session.
Where a client is sufficiently late that the appointment cannot reasonably proceed, it may be treated as a missed appointment and the Cancellation Policy may apply.
12. Our right to cancel or change an appointment
We may need to cancel or rearrange an appointment because of illness, emergency, operational circumstances or circumstances outside our reasonable control.
Where we cancel an appointment, we will normally offer you the choice of rearranging the appointment or receiving a refund of any payment made for that appointment.
13. Cancellation and missed appointments
Our Cancellation Policy forms part of these Terms & Conditions.
The current Cancellation Policy is available on our website and is provided during the booking process.
14. Children and young people
Clients under 18 may only receive services where the service is appropriate, the necessary consent has been provided and the booking arrangements for the particular service permit it.
We may require a parent or guardian to be present or provide consent.
15. Mobile appointments
Where mobile appointments are offered, the client is responsible for providing a suitable, safe and reasonably private environment for the service.
We may decline to provide treatment or training at a location that we reasonably consider unsafe, unsuitable or inappropriate.
Any applicable travel area, travel charge or location requirement will be communicated during booking.
16. Professional boundaries
Restore & Perform provides professional massage, personal training and assisted stretching services.
Sexual or inappropriate behaviour towards the practitioner will not be tolerated.
Any inappropriate behaviour may result in the session being ended immediately and future bookings being refused.
17. Personal belongings
Clients remain responsible for their personal belongings while attending an appointment.
We are not responsible for loss or damage to personal belongings except where liability cannot lawfully be excluded or limited.
18. Complaints
We aim to provide a professional and satisfactory service.
If you have a complaint, please contact us as soon as reasonably possible at:
We will investigate the matter and respond within a reasonable period.
19. Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded or limited.
Subject to the above, we will provide our services with reasonable care and skill.
20. Privacy
Personal information is handled in accordance with our Privacy Policy.
By booking a service, you acknowledge that your personal information will need to be processed for purposes including appointment management and provision of the service.
21. Changes to these Terms
We may update these Terms & Conditions from time to time.
The Terms that apply to a booking will normally be those presented to you at the time of booking.
22. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these Terms & Conditions affects your statutory consumer rights.
23. Contact
RESTORE AND PERFORM WELLNESS LTD
Trading as Restore & Perform
Registered in England and Wales
Company number: 17460851
Registered office:
6 Mayfields Close
Barnhill
HA9 9PP
Email: info@restoreandperform.fit
Telephone: 07815 709359